Return Policy

Home Elite – Return & Refund Policy

At Home Elite, we strive to deliver the finest quality products that enhance your home and hospitality experience. In the rare case of receiving a damaged, defective, or incorrect item, we’re here to help you resolve it smoothly.

Return Eligibility – Only for Damaged or Defective Items

We accept returns only in case of damage, manufacturing defects, or delivery of the wrong item. Return requests must be initiated within 7 days from the date of delivery.

To qualify for a return :

• The product must be unused and in original condition.
• All tags, labels, and packaging must be intact.
• Clear photo or video proof of the damage/defect is required.
• Proof of purchase (invoice or order confirmation) is necessary.

How to Initiate a Return

To request a return for a damaged or wrong item, reach out to us:

📧 teamhomeelite@gmail.com
📞 ‪+91-9350011324‬
🕒 Available: Monday to Saturday | 10:30 AM – 6:30 PM

Once your request is reviewed and approved, return instructions and a shipping label (if applicable) will be shared. *Returns without prior approval will not be accepted.*

Return Address

Home Elite : Plot No. 22/4, Resalu Road, Panipat, Haryana – 132103 PIN: 132103

Exchanges & Refund for COD Orders

Cash on Delivery (COD) orders are not eligible for direct refunds.

You may request a *product replacement* (subject to availability) or a discount voucher for your next purchase.

Items Not Eligible for Return

Customized products (e.g., name-personalized or made-to-order)

Products that are used, washed, or returned without original packaging

Refunds for Prepaid Orders

If your return is approved:

• A full refund will be initiated to your original payment method within 10 business days.
• Processing time may vary depending on your bank or payment provider.

If you haven’t received your refund even after *15 business days* post-approval, please contact us for assistance.

For any further queries or support, feel free to contact us at:
📧 teamhomeelite@gmail.com
📞 ‪+91-9350011324‬